Crashes

I know how frustrating crashes are, and do my best to build reliable apps. Unfortunately, bugs do sometimes occur. If you experience a crash, please contact me. The more detail you can provide, the better I am able to assist you:

1. Version of iOS you are using. On your device: Settings > General > About > Version
2. Version of app you are using. In the app: (i) Info button
3. What the crash looked like (e.g. it quit to the home screen)
4. What you were doing when the crash occurred.
5. Crash log.

 

To get your crash log, sync your device with your computer. You should have a file on your computer that looks similar to:

AppName_2012-01-27-175507_your-iPads-name.crash

Mac OS X

~/Library/Logs/CrashReporter/MobileDevice/<your iPad's name>/

 

 Windows XP

C:\Documents and Settings\\Application Data\Apple computer\Logs\CrashReporter\<your iPad's name>\

 

Windows Vista

C:\Users\\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice\<your iPad's name>\